What you can return, and how.

This policy covers returns and refunds for orders from the American Precision Rifleworks shop. It is part of our Terms of Service. Federal and state law limit the return of firearms and ammunition, so the rules differ by item.

Start with a call or an email

Every return needs our go-ahead first. Call (407) 579-0208 or email sales@PrecisionRifleworks.uswith your order number, and we will tell you where and how to send it. We reply within one business day, Monday through Friday.

Hats, apparel, and accessories: 30 days

• Return within 30 days of delivery, unused and in original condition and packaging.
• You pay the return shipping, unless we sent the wrong item or it arrived damaged or defective.
• We refund to your original payment method once the return arrives and is inspected.

Rifles from the shop: 7 days, unfired

• Return within 7 days of picking the rifle up from your dealer, unfired and complete with everything it came with.
• A firearm has to come back through a licensed dealer. Your dealer ships it to us, and you pay the return shipping and any dealer fees.
• A 15% restocking fee is deducted from the refund.
• We inspect every returned rifle. If it arrives fired, altered, damaged, or incomplete, we cannot accept the return and will send it back to your dealer at your cost.
• Manufacturing defects are handled under the manufacturer’s warranty, and we will help you with the claim.

Custom builds

A custom rifle is built to your specification, so it is not returnable. It is covered instead by our written accuracy guarantee (Terms, section 6) and our workmanship commitment. Deposits and cancellations for builds follow section 5 of the Terms.

Ammunition

For safety, ammunition cannot be returned once it has shipped, unless we sent the wrong item or it arrived damaged.

Wrong, damaged, or defective items

If we sent the wrong item, or it arrived damaged or defective, tell us right away and keep the packaging. We cover the return shipping and repair, replace, or refund the item.

Transfers that cannot be completed

If your dealer declines the transfer, or you are not eligible to receive the firearm, it comes back to us and we refund the purchase price less the shipping costs actually incurred and any fees charged by third parties. See the FFL Transfer Policy.

Cancelling an order

Nothing is charged online; we take payment by phone after you order. You can cancel at no cost any time before we take payment, and for a full refund after payment and before the order ships. Custom build deposits follow section 5 of the Terms.

Refunds

Refunds go to the original payment method once the return is inspected, normally within a few business days. Your bank may take longer to post the credit.